CyberCSR

As the Internet becomes an increasingly popular medium, solutions have been created to help customers leverage this emerging technology to communicate with, and sell more products and services to their customers.

CyberCSR® enables this interaction by creating easy access to the providers’ Web sites for both dial-up and cable modem users. Home subscribers can perform customer self-care tasks such as pay-per-view ordering, billing inquiries and payments, appointment confirmation and service upgrades.

Another key benefit of CyberCSR is reducing call volume into call centers by providing customer support information directly to end users online. Users can access valuable interactive troubleshooting guides, view channel line-ups, service descriptions or frequently asked questions—all without taking up the CSRs valuable time, thereby reducing costs.

CyberCSR allows providers the option to integrate with electronic billing and offers an end-to-end solution for statement production, payment and accounts receivable updating, along with statement image viewing for front-line staff and Web-enabled customers.