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Work Management Solutions | AWD | AWD/Business Intelligence |
Work Management SolutionsAWD® (Automated Work Distributor) from DST Systems, Inc., is an intelligent imaging, workflow and customer management system. AWD gives you the tools to manage work and ensure that workflow is driven by your business priorities. The most important work is always completed first and by the most qualified associate. AWD's "event-based" reporting and trend analysis tool AWD/Business Intelligence™ supplies meaningful reports to help measure performance and increase workflow productivity. AWD/Knowledge Enabler™ extends workflow to the desktop, guiding processors with graphical tools to simplify and standardize processing steps. With AWD/Knowledge Enabler, organizations are assured that all customer interaction is handled in a consistent, measurable manner. To automate the generation of outbound correspondence, EnCorr® can be integrated with line-of-business systems to personalize letters and e-mail to customers.
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