AWD and the Video/Broadband Industry

Deregulation, infrastructure changes, and new technologies are moving traditional video/broadband operators into a new era of competition and opportunity.

Successful customer management is key to video/broadband operators' competitive viability. The Automated Work Distributor™ (AWD®) automates workflow, empowers customer care and integrates diverse back-office systems to improve customer management across the enterprise.

Seamlessly integrating with the billing engines of video/broadband providers, AWD enhances customer service, drives efficiency and produces tangible ROI.

With AWD powerful workflow and customer management features you gain:

Improved CSR productivity
Increased cross- and up-sell opportunity
Reduced use of paper
Reduced cost of operations
Balanced workload between departments
Enhanced inter-departmental communications.