Mutual Funds

AWD and the Financial Services Industry Banking Brokerage Mortgage Retirement Plan Management

DST's Automated Work Distributor™ (AWD®) is a proven workflow and customer service solution for the mutual funds industry. Originally developed for DST's own mutual fund processing operations, AWD has since expanded to be the industry standard worldwide.

AWD is a total enterprise management solution transcending traditional workflow and document management to also include state-of-the-art automation, e-commerce and customer service technology. AWD allows mutual funds companies to interact with their customers in any channel, including phone, fax, mail, e-mail, Internet, and places all captured customer information and transaction data at your associates' fingertips.

AWD workflow is based upon your company's pre-defined business processes and your associates' skills inventory. AWD ensures that all information necessary to service the customer and to manage the business is readily available to the right people at the right time.