Work Management Solutions | AWD | AWD/Business Intelligence |
AWD/Knowledge EnablerAWD/Knowledge Enabler™ extends workflow onto the desktop, guiding employees with graphical tools to simplify the setup and task navigation processes. AWD/Knowledge Enabler reduces keystrokes, minimizes training requirements and enables significant improvements in both processing productivity and quality. It takes control once the Automated Work Distributor (AWD) delivers an item to the most qualified processor. AWD/Knowledge Enabler then initiates a series of tasks that changes dynamically based on the result of the preceding step. Rapidly changing business environments make it vital to easily manage intricate processing steps. AWD/Knowledge Enabler provides a safety net in a world of constant change by introducing a level of control over these steps. With AWD/Knowledge Enabler, all customer interaction is handled in a consistent, measurable manner. |