AWD and the Insurance Industry

Through our strategic partner Computer Sciences Corporation (CSC), DST offers the insurance industry integrated solutions to increase productivity and enhance customer loyalty. The Automated Work Distributor™ (AWD®) utilizes the latest in business process management, e-commerce, automation and customer service technology to transcend traditional imaging and workflow:

AWD supports all communication channels, including Internet, e-mail, phone, fax and mail.
AWD effectively manages high-volume business processes.
Contact center desktop and telephony applications enhance customer service.
Straight-through processing eliminates redundant, manual tasks.
Robust business intelligence tools support management with reporting and trend analysis information.
Integration with Enterprise Application Integration (EAI) infrastructure.

DST utilizes AWD in its own internal financial services operations, so we understand what's best for ultimate performance and efficiency. Contact us today discuss your business needs and how with AWD, your insurance company can achieve new levels of productivity.