Workflow

DST’s Automated Work Distributor™ (AWD®) is an advanced, intelligent workflow and customer relationship management system. With AWD pre-integrated workflow solutions, workflow is based on business priorities, so the most important work is always completed first.

As AWD’s graphical, "event-based" reporting and trend analysis tool, AWD/Business Intelligence™ helps tame the mounds of generated operational data within the workflow environment by supplying meaningful, useful reports.

AWD/Knowledge Enabler™ extends work processing onto the desktop, guiding processors with its graphical tools to simplify the setup and task navigation processes. With AWD/Knowledge Enabler, organizations are assured that all customer interaction is handled in a consistent, measurable manner.

AWD/Scan® provides high-volume scan, capture, and archival functions for advanced imaging and workflow environments by communicating with a scanner to process images at that scanner’s maximum speed.

To automate the generation of outbound correspondence, EnCorr® can be integrated with line-of-business systems to personalize letters and e-mail to customers.

As AWD’s large-volume, back-end storage solution, PowerStore® keeps all compressed images viewed on AWD, such as letters, check stubs, and applications on optical disks—providing secured data for future use.

AWD Mission Critical Work Management Solutions (brochure in Adobe Acrobat® format, 1.9M).