AWD/Contact
AWD/Contact™ is AWD's next-generation customer management desktop, designed for today's most advanced contact center environments.
Through its browser-based interface, customer service representatives (CSRs) have instant access to all customer information within AWD. The customer's disposition from the last contact is automatically presented to the CSR. And a complete history of the customer's interactions from all communication channels is at the representative's fingertips.
AWD/Contact's ticker broadcasts up-to-the-minute information, keeping all management and CSRs informed of workload levels and contact center statistics.
Clients with AWD/Contact enjoy rapid implementation, improved call center productivity, total integration with all DST and AWD® products, including the computer-telephony integration features of AWD/Voice®.
View an illustration of an AWD/Contact user scenario.
|
){kind=link}