Banking

AWD and the Financial Services Industry Brokerage Mutual Funds Mortgage Retirement Plan Management

DST's Automated Work Distributor™ (AWD®) integrates workflow, automation, e-commerce, and customer service technology to reduce operating costs, improve customer service, and protect your existing technology investment.

AWD integrates with your with multiple line-of-business systems and connects your branch offices and remote associates to your central office for a seamless workflow and customer service environment.

AWD provides a complete history of customer interactions, including calls, letters, faxes, e-mails, and Web sites contacts. It presents a consolidated customer view, including all transactions, products and services used. This information, dynamic scripting, and links to your other application systems, gives the CSR every tool necessary to service your most valuable asset—the customer.