Strategic Advisory - Operational Excellence in Insurance

Decreasing premium levels, increasing competition, and flat investment income levels are creating a challenge for insurance companies to find solutions that drive process efficiencies and embed positive cultural changes.

  • Productivity and quality
  • Proactive work management
  • Metrics/data analytics
  • Process documentation, improvement, and governance

We tailor our engagement and solutions to meet your distinct business needs and to look for opportunities to:

  • Harvest latent capacity (many clients have 10% - 30% in their operations)
  • Increase productivity (50% - 100% in previous clients) while maintaining or increasing quality and associate engagement
  • Implement proactive work management to increase manager and team effectiveness
  • Standardize process and implement a governance process methodology to reduce errors and increase efficiency



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