KANSAS CITY, MO – MARCH 20, 2018 – DST Systems, Inc. (NYSE: DST), a leading global strategic advisory, technology, and operations outsourcing company, today announced it has been identified as a "Strong Performer" in The Forrester Wave™: Cloud-based Dynamic Case Management, Q1 2018 Report.
Forrester, one of the most influential research and advisory firms in the world, produces the DPA Forrester Wave report to help enterprise architecture professionals select the right strategic vendor to manage their business' critical content.
"We are excited about this recognition from a key analyst in this space," explained Tracy Shelby, DST Vice President for the Business Process Solutions group. "With our depth of financial and health domain experience and strategic placement in the health and wealth markets, we are dedicated to product and service innovations to better serve our clients' needs."
In the report, Forrester writes, "DST Systems solutions combine case management, content, analytics, and deep domain knowledge. DST Systems remains unique in the DCM landscape in terms of company scale, depth, and focus on security and compliance. Financial services firms that look for reduced cost for managing highly regulated operations and seek improved operational worker support should have DST Systems on their radar."
Forrester continued, "AWD is a mature managed service offering hosted in DST-owned data centers in the US (Kansas City), UK, and Canada and has the best-in-class security valued by a large financial services and healthcare client base."
Using a 23-criteria evaluation of the dynamic case management (DCM) market, Forrester identified 11 of the most significant software vendors in the space.
"We appreciate this recognition, which we believe is a tribute to the hard work and innovative excellence of our team," explained Shelby, "Nevertheless, we are not complacent as we continue to focus our attention on our clients and are working to push forth a platform that helps them prepare and transform for the future."
DST's comprehensive intelligent operations and case management solution, AWD®, primarily targets organizations focused on digitizing the operational and work experience as the key way of delivering a seamless customer experience.
DST brings industry knowledge and critical infrastructure and services to the financial and healthcare industries. The company's AWD platform is used by more than 350 clients and has helped reduce cost, improve customer service, and improve overall operational efficiency and therefore help master complex business issues. For more information on DST's DPA/BPM solution, visit Business Process Solutions.
Services are provided by DST Systems, Inc. or its subsidiaries or affiliates.
DST Systems, Inc. (NYSE: DST) is a leading provider of specialized technology, strategic advisory, and business operations outsourcing to the financial and healthcare industries. We assist clients in transforming complexity into strategic advantage by providing tools and services to help them stay ahead of and capitalize on ever-changing customer, business, and regulatory requirements in the world's most demanding industries.
Laura M. Parsons
DST Global Public Relations
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