KANSAS CITY, MO – JULY 7, 2017 - DST (NYSE:DST), a leading global strategic advisory, technology, and operations outsourcing company today, today announced it has been identified as a “Strong Performer” in The Forrester Wave™: Digital Process Automation Software, Q3 2017.
Forrester Research conducted a 31-criteria evaluation of digital process automation (DPA) and business process management (BPM) vendors, identifying the most significant software providers in the category.
AWD®, DST’s proprietary DPA/BPM platform, received the highest scores possible in the analytics, life-cycle management, enterprise scalability, and process and flow design criteria.
AWD primarily targets organizations that are focused on digitizing the operational and work experience as the key way of delivering a seamless customer experience.
In the report, Forrester writes that “DST’s AWD platform aligns with its broader strengths and focuses primarily on healthcare, financial services and insurance. That creates a clarity of purpose in building product capabilities designed to serve customers in those areas offering capabilities like process automation and management, case management and document management.”
Forrester went on to say, “DST has embraced a low-code development environment that supports rapid iteration, focusing on addressing deep process needs in its target verticals.”
Forrester is one of the most influential research and advisory firms in the world that produces the DPA Forrester Wave report to help enterprise architecture professionals select the right partner to manage their business' critical content. The Q3 2017 report details Forrester’s findings about how well each of the identified vendors fulfilled the evaluation’s criteria and where they stand in relation to each other.
“We’re honored to be recognized by Forrester among this select group of companies,” said Tracy Shelby, Vice President of DST Business Process Solutions. “DST continues to be focused on our core customer base within the financial services and healthcare markets. We believe Forrester’s recognition highlights DST’s efforts to deliver the highest quality of strategies, products, and services that our clients need to meet their business demands.”
Shelby continued, “We are always working to maintain and grow our value to our customers. For more than 25 years, DST has been helping our clients improve operational effectiveness and enhance customer satisfaction. That is, and will continue to remain, our focus.”
DST brings industry knowledge and critical infrastructure and services to the financial and healthcare industries. The company’s AWD platform is used by more than 350 clients and has helped reduce cost, improve customer service, and improve overall operational efficiency. For more information on DST's DPA/BPM solution, see Business Process Solutions.
Services are provided by DST Systems, Inc. or its subsidiaries or affiliates.
DST Systems, Inc. (NYSE: DST) is a leading provider of specialized technology, strategic advisory, and business operations outsourcing to the financial and healthcare industries. DST enables clients to transform complexity into strategic advantage by helping them continually stay ahead of and capitalize on ever-changing customer, business, and regulatory requirements in the world's most demanding industries.
Laura M. Parsons
DST Global Public Relations