While the Australian insurance industry scrambles to evolve to maintain pace with potentially disruptive technology and services, the characteristics that were previously fundamental to business success will continue to be so, like underwriting, claims execution, and investment management savvy.
However, this alone is not enough. The key to the continued success in the insurance industry is to excel at the existing elements and leverage the latest digital tools that enhance the customer experience journey and promote engagement with insurance products, as well as improve the effectiveness and efficiency of back-end operations.
A recent research project by research group RFi interviewed executives from insurance organisations across Australia, identifying the top challenges for the leading insurance industry players, and what strategies are being employed to turn these into competitive advantages in an increasingly competitive market.
Are you facing any of these challenges?
Complete the following form to download a whitepaper to learn how you can lay the digital foundations to overcome these challenges and maintain your position as a market leader in the industry.