CASE STUDY: NBS Gains Efficiencies and Speed with AWD

"AWD allows customers to take control of their own development, without requiring highly complex development projects in-house."

National Benefit Services, LLC (NBS), implemented DST’s business process management solution AWD®, to transition from manual procedures to automated workflow, paving the way for NBS' future expansion. Improved operational efficiencies, achieved through the integration between AWD and the NBS line-of-business systems, helped NBS achieve:

  • An increase in same-day processing by as much as 40% in some operations.
  • Positive impact on the flexible benefit and retirement plan re-enrollment and testing cycles.
  • Standardized processes across product lines for continuous improvement.
  • Faster and more accurate operations, providing significant benefits to both NBS and their clients.




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