Case Study - When They Want it Better, Faster, Cheaper

How Analytics Can Be Used to Measure Efficiency and Drive Operational Excellence

With growing economic pressures and changing market requirements, operations is an area under constant scrutiny to execute more cost effectively while providing even greater customer satisfaction. Our Operational Excellence consulting platform combines process improvement methodologies with powerful data analytics to help drive meaningful, measurable advancements:

  • Discovery of 10% - 30% additional, latent operational capacity.
  • Increase in productivity by 50% - 100%, while maintaining or increasing quality and associate engagement.
  • Reduction in backlogs and overtime by as much as 60%. 

See specific results achieved when DST helped a high-volume back-office transfer agency group implement a process management and data-based decision transformation.




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