Transaction Processing  |  TA2000  |  Automated Work Distributor (AWD)  |  AWD/ICR

Automated Work Distributor (AWD)

When integrated with TA2000® DST’s AWD® provides a powerful workflow solution for mutual fund shareholder processing and back-office operations. As one of the most advanced intelligent work management and customer service support systems available, AWD enables clients to manage high-volume workflow more efficiently and with improved quality.

When coupled with TA2000, AWD automatically captures shareholder transactions and creates processing work from TA2000 reports. AWD stores historical customer information to make it accessible from the transaction processing desktop, allowing customer service representatives to frame future interactions in the context of prior contacts.

AWD also provides the tools needed to manage mutual fund processing with its workflow tracking and report and trend analysis tools.

To enhance mutual fund transaction processing with TA2000, AWD manages all aspects of customer contacts and ensures that customer information is available to the right people at the right time.