Automated Work Distributor (AWD)

When integrated with TA2000 Desktop™, DST’s AWD® provides a powerful solution for mutual fund shareholder service.

As one of the most advanced intelligent workflow and customer relationship management systems available, AWD enables clients to manage relationships more efficiently and with improved quality.

With an AWD-enabled TA2000 Desktop, you can automatically capture shareholder transactions—whatever the contact channel: phone, e-mail, fax, mail, or Web. AWD stores historical customer information and makes it accessible from the transaction processing desktop, allowing your associates to frame future interactions in the context of prior contacts.

AWD also provides the tools you need to manage your service, with its workflow tracking and report and trend analysis tools.

To enhance transaction processing at the TA2000 Desktop, AWD manages all aspects of your customer contacts and ensures that customer information is available to the right people at the right time.