AWD/eMail

To help exceed the service expectations of customers, investors, and intermediaries, AWD/eMail™ ensures that electronic mail-based communication is handled consistently and professionally. AWD/eMail integrates inbound and outbound e-mail directly into the AWD® environment, eliminating the manual processes associated with high-volume e-mail.

AWD/eMail allows the use of different addresses for different types of requests, and stores the originating e-mail address and other data from the message for later use. In addition, AWD/eMail automatically acknowledges the receipt of inbound e-mail, allows customer notification when work has been processed, automates the routing of inbound e-mail to the appropriate people, and leverages the existing AWD infrastructure. Enhancing customer relationships with workflow-enabled e-commerce, AWD/eMail helps support this important service channel and expands e-business opportunities.

View an illustration showing a user scenario with AWD/eMail.