Automated Workflow/Work Management

DST’s Automated Work Distributor™ (AWD®) is an advanced, intelligent customer relationship management system. With AWD’s workflow-enabled e-commerce solutions, clients can create a virtual business environment, while managing workflow more efficiently and taking greater control of customer relationships.

AWD’s e-commerce solutions include AWD/eMail™, which integrates inbound and outbound correspondence e-mail directly into an existing AWD workflow. To extend work processing capabilities with Web-enabled workflow, AWD/NetServer™ and AWD Thin Client leverage AWD’s powerful workflow, allowing remote users to perform processing tasks in a secure, browser-based environment.

AWD/RIP® (report import processor) empowers the workflow environment to accept data from business-to-business e-commerce, bulk electronic message traffic from proprietary systems and any other electronic report data.

AWD’s self-contained, "straight-through" server, AWD/ST™, enhances both productivity and quality in work processing. It receives requests through various portals, including the Web, e-mail, and EDI, and automatically works through a request or routes it directly to people for exception handling.

In addition, EnCorr® automates the generation of outbound correspondence and can be integrated with line-of-business systems to personalize e-mail to customers.