AWD/Knowledge Enabler

AWD/Knowledge Enabler™ extends workflow onto the desktop, guiding employees with graphical tools to simplify the setup and task navigation processes.

AWD/Knowledge Enabler reduces keystrokes, minimizes training requirements, and enables significant improvements in both processing productivity and quality. It takes control once the Automated Work Distributor™(AWD®) delivers an item to the most qualified processor. AWD/Knowledge Enabler then initiates a series of tasks that changes dynamically based on the result of the preceding step.

Rapidly changing business environments make it vital to easily manage intricate processing steps. AWD/Knowledge Enabler provides a safety net in a world of constant change by introducing a level of control over these steps. With AWD/Knowledge Enabler, all customer interaction is handled in a consistent, measurable manner.