Call Center Technology  |  AWD/Contact  |  AWD/Voice  |  TA2000 Desktop

AWD/Contact

As DST’s next-generation customer relationship management desktop, we designed AWD/Contact™ from the ground up to use in today’s most advanced call center environments.

With AWD/Contact, customer service representatives (CSRs) enjoy the benefits of a fully integrated, workflow-enabled call center environment complete with rapid implementation, improved call center productivity, integration with AWD®, AWD/Voice® and other DST products, as well as support for both Microsoft Windows desktop and thin client environments.

AWD/Contact comes pre-built with all of the components needed for a complete call center desktop. Contact history is contained in the AWD database. The customer’s disposition from the last contact is automatically presented to the call center representative. And a complete history of the customer’s interactions, including calls, letters, e-mail, and electronic interfaces, is kept within AWD at the representatives’ fingertips.

AWD/Contact’s ticker broadcasts up-to-the-minute information, keeping all call center agents and associates informed on workload levels and call center statistics.

View an illustration of an AWD/Contact user scenario.