Automation
DST’s Automated Work Distributor™ (AWD®) is an advanced, intelligent customer relationship management system. With AWD, clients can manage their workflows more efficiently and with improved quality, while taking greater control of customer relationships. AWD’s pre-integrated automation solutions streamline data movement between systems without human intervention, allowing focus to be placed on the customer – not the system. AWD/RIP® (Report Import Processor) empowers workflow environments to accept data from business-to-business e-commerce and then group the electronic message traffic to reduce manual data entry and paper report scanning. AWD’s self-contained, “straight—through” server, AWD/ST™, enhances both productivity and quality in work processing. It receives requests through various portals, including the Web, e-mail, and EDI, and automatically works through a request or routes it straight through to people for exception handling. AWD/ICR® (Intelligent Character Recognition) optimizes the speed and accuracy of processing by capturing machine- and hand-printed characters from scanned images of paper forms. AWD/ICR can be integrated with the entire AWD product suite and is easily configurable to meet the specific needs of any organization.
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