Webinar Across Generations: Achieving Better Customer Experience through Design Thinking

mobile customer experienceCreating satisfying customer experiences means knowing your customer’s needs and expectations. How do you provide consistent, effective and positive product and service experiences when your client base includes all age groups, each with differing preferences and world views? DST Experience Design Manager, Arti Deshpande, explains how to apply design thinking to create a customer experience that satisfies across generations, while still providing seamless service.

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