Business Process Management

The Automated Work Distributor™ (AWD®) is DST’s industry-leading business process management (BPM) system. AWD’s open architecture integrates BPM services, including imaging, automated workflow, and call center support, with your existing line of busi­ness applications. In addition to more than 400 remote AWD clients, DST also uses AWD to support our outsourcing operations.

AWD enforces standard processes to enable seamless, consistent service delivery across your insurance enterprise. AWD

• Captures customer contacts (mail, telephone calls, Internet, e-mail, and faxes)
• Prioritizes and assigns the work to the appropriate resource
• Automates non-value added process tasks, freeing your associates to concentrate on more complex work
• Monitors all work through completion

AWD also enables customers with multiple service centers to move or balance work between separate geographic locations, based on individually assigned business rules.

For more on BPM for the insurance industry, contact pkcansler@dstsystems.com.